What you'll be doing
You will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality—where our customers live. You will keep asking, 'Why are we doing this again?'. And not be satisfied with the answer, 'If we build it, they will come.'
Here's what your week might look like
• We are a big company with a lot of stakeholders and we are shifting to agile development. So whether you need to conduct usability research or workshop with stakeholders to redefine the problem statement, you'll be doing a fair amount of planning and prioritising each week.
• Not everything has to be tested. You will identify when research is required and when best practices are the way to go. And you will help us communicate that to our stakeholders.
• You will do the groundwork: qualitative and quantitative research. We've done some interesting stuff: diary study (we got people to log all their payments and write about each), Ethnography (observe how small merchants are coping with digital payments) and others. In short, we love to experiment and hope you will join in.
• Once you've done the research, you'll create sharp and concise reports full of actionable findings. Your reports will be things of beauty that will inspire your colleagues to truly start seeing through the eyes of our customers.
• UX is a pretty established discipline here at XXX, but we can always use help to evangelise the importance of good UX Research, and how, just because it has the word 'research' in it, it doesn't take months!
Here are the experience and skills we'd love you to have
• You've had hands-on involvement with an end-to-end research process.
• You have a working knowledge of qualitative and quantitative data analyses, usability testing, eye tracking, card sorting, survey evaluation, A/B and multivariate testing and heuristic evaluations.
• You can filter out noise to uncover actionable insights. In our experience, people who are organised, methodical and analytical are very good at this.
• You have working knowledge of data-logging tools such as Morae and Tobii, etc.
• You are an eloquent public speaker and an accomplished report-writer.
• You are an empathic human being with interest in psychology, anthropology, human-computer interaction, cognitive science and business.
• You have experience in the fintech industry.
• You've been a designer yourself (or have some design experience). We find that it really helps when working with designers.
• You are a 'best practice junkie' and have a treasure trove of usability research around the best design pattern to use.
• You're kind of a behavioural science geek.
Your team and career:
• You will take on the full scope of research for an initiative that focuses on building a new system used by XXX staff in customer-facing roles (e.g. Relationship Managers).
• You will report to the User Research and Insights team lead.
• You will work closely with a team of researchers and product designers to conceptualize and implement solutions regionally (e.g. Taiwan market).
• Language requirements, in addition to fluent English: proficiency in reading/writing/speaking Chinese (Mandarin).
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