A Little About Us
The HRAnswers Advisors team acts as the first point of contact for all clients. Our goal is to support our clients by providing them with quick, friendly and accurate information in relation to all of our HR services, policies and systems, allowing our clients can focus on what matters most to them!
A lot About You
We are seeking to hire an Associate Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally. This is a client facing role working directly with our managers and employees.
Answer questions in the queue in the Service Now system.
Provide root cause analysis and solves customer queries and issues.
Responsible for managing, tracking, closing and reporting progress on HR issue resolution.
Set and manage customer expectations and educate on available self-service capabilities as appropriate.
Support cross-team HR projects, programs or initiatives either locally or regionally/globally.
Handle compliance tasks/projects
New hire on-boarding and off-boarding
Administrate insurance, benefits , payroll, timecards
You Must Have
HR domain knowledge with at least 2 years experience in a client facing HR role
Good customer service skills with a continuous improvement mentality
Good communication skills with the ability to partner with multiple HR colleagues, partners and clients internationally
Good knowledge of Taiwan Labor Law
Educated to degree level (BA/BS Degree)
Experience with HR Management Systems.
Intermediate level skills in Microsoft Office
Median English ability is a must
Experience working in a Shared Service environment supporting other APAC countries is preferred
您要應徵 "派遣 - 外商網際網路服務業 （入口網站、電商及媒體） - HR Operations Analyst - 人力資源專員 - 105IW/2423" ?