職務說明 / Key Responsibilities

A Little About Us
The HRAnswers Advisors team acts as the first point of contact for all clients. Our goal is to support our clients by providing them with quick, friendly and accurate information in relation to all of our HR services, policies and systems, allowing our clients can focus on what matters most to them!

A lot About You
We are seeking to hire an Associate Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally. This is a client facing role working directly with our managers and employees.

Your Day
 Answer questions in the queue in the Service Now system.
 Provide root cause analysis and solves customer queries and issues.
 Responsible for managing, tracking, closing and reporting progress on HR issue resolution.
 Set and manage customer expectations and educate on available self-service capabilities as appropriate.
 Support cross-team HR projects, programs or initiatives either locally or regionally/globally.
 Handle compliance tasks/projects
 New hire on-boarding and off-boarding
 Administrate insurance, benefits , payroll, timecards

需求條件 / Key Requirements

You Must Have
 HR domain knowledge with at least 2 years experience in a client facing HR role
 Good customer service skills with a continuous improvement mentality
 Good communication skills with the ability to partner with multiple HR colleagues, partners and clients internationally
 Good knowledge of Taiwan Labor Law

Preferred Qualifications
 Educated to degree level (BA/BS Degree)
 Experience with HR Management Systems.
 Intermediate level skills in Microsoft Office
 Median English ability is a must
 Experience working in a Shared Service environment supporting other APAC countries is preferred