職務說明 / Key Responsibilities
1. Meet customer expectations through response to email
2. Coordinate with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
3. Work with other departments to successfully resolve customer issues in a timely fashion
4. Handle customer correspondence via phone and email
5. Determine the best plan for each client, up-selling, cross-selling and overcoming objections
6. Assesses basic needs of customer and suggests alternative products/services
7. Resolves product/service problems
8. Price setup, and maintenance
9. Document upload (COA/SDS/SGS/Product Traceability and so on)
需求條件 / Key Requirements
1. Clear and thorough understanding of World Class Customer Service
2. Ability to create a “cared for” customer atmosphere
3. Good verbal and written communication in English and problem solving skills
4. Team player with positive attitude
5. Computer competencies including: MS Outlook, Word, and Excel