Customer Data Quality Team

As customer account data management specialists, Data Quality team drives data integrity within Global Salesforce (GS) at the customer account level, including ensuring legal entity details for customer inside Yahoo systems and tools aligns to legal entity details for customer outside of Yahoo; as well as to ensure customer account data within GS integrates and/or interacts with other systems, accordingly. Customer DQ team is the gatekeeper responsible for ensuring customer account data quality is upheld on an ongoing basis within the GS CRM so the cleanest account level data, where possible, flows smoothly and correctly between the many other tools and systems that pull from it. Customer Data Quality team responsibilities include, but are not limited to the following:

Customer Data Quality Specialist

Ensure account data -- legal entity name, primary business registered address, website, VAT where applicable, etc. -- is the most current and valid information available for the customer
Manually cleanse account level data within Global Salesforce (GS) across multiple markets by actively addressing and or escalating data changes -- new account validation, account merges and removal of duplicates, account reactivations
Working with credit team, research business registered details for entities within the account validation process to ensure the info associated to customer accounts is accurate
Maintain data and manage customer updates and changes within in Master Data Management (MDM) tool via the Informatica interface
Troubleshoot account data related issues within GS and MDM Informatica tool
Manage the promotion/demotion of OLS Self Service accounts (Gemini)
Other ad hoc data quality management projects and tasks, as required

Qualifications:
High level detail orientation/attention to detail - can make a conscious effort to understand causes instead of just the effects, and that does this in a second nature type of way, is essential
Critical thinking - can take knowledge, extrapolate ideas and concepts and apply it to other situations, with ease
Excel/Google Sheets skills - is comfortable using Excel & Google sheets to capture and collate various data sets
Time management and ability to work under pressure - can manage workload in an efficient and effective way
Problem solving skills - is able to comfortably define problem, generate and evaluate alternatives, and implement solutions in a meaningful way, and ability to research data and adapt findings to specific issues
Communication and Interpersonal skills - is comfortable interacting with multiple types of colleague and coworker groups at all levels of management
Self-motivation, conflict resolution and adaptability
Previous knowledge of Salesforce &/or Informatica CRM is an asset