該公司為全球第一大IC設計公司，該公司第一個產品和服務包括OmniTRACS衛星定位和傳訊服務，廣泛應用於長途貨運公司，和專門研究積體電路的無線電數字通訊技術。

Core Responsibilities：
• Provides quality customer service in response to incoming inquiries through the call center, web portal chat, and employee case submissions.
• Provides accurate information over the phone, chat, or via online case management responses
• Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries
• Accurately documents case notes following each phone call, chat, or online case
• Ability to follow standard procedures and scripts
• Uses FAQs, scripts, and knowledge to assist employees with inquiries
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).
• Answers basic inquiries for industry-leading Human Capital Management Tools such as Workday modules, Bswift, items, etc.
• For any issues not resolved, open case management tickets and refer the case to the appropriate expert for problem resolution
• Participates in continuous improvement initiatives
• Other responsibilities, as assigned

Core Skills and Qualifications：
• 0-1 year of customer service experience preferably in a call center environment, and/or a College degree with a preferred major in Human Resources, Communications, or Business
• Fluent in Mandarin (Simplified Chinese) and English is a must and knowing any other foreign languages like German, Japanese, and Korean will be an added advantage
• Ability to greet callers warmly and ascertain problems or reasons for their outreach
• Must have the ability to remain focused, professional, tactful, and discrete when handling sensitive and/or confidential information
• Communicates effectively in both oral and written form
• Exhibits patience and empathy Shared Services Rep, Associate
• Ability to put oneself in a customers’ shoes and advocate for them when necessary
• Possesses strong problem-solving skills
• Confident at troubleshooting; obtains enough information from employees to either resolve the inquiry or obtain adequate information to refer the issue to an expert for problem resolution
• Actively looks for process improvements
• Strong interpersonal and customer service skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to follow strict policy guidelines and recognize situations requiring escalation
• Ability to work in a fast-paced environment
• Possesses strong PC skills and knows general office tools such as Microsoft
Office Suite products： Excel, Word, PowerPoint, etc. will also be helpful.


此職缺為派遣職，一年一簽

英文(聽:精通、說:精通、讀:精通、寫:精通)