Job Description
Roles & Responsibilities (R&R):

IT Technical Service and Delivery Management
Collaborate with hardware and software technical experts across divisions to deliver professional services to customers and ensure user satisfaction. Communicate with customer users and project managers to identify & analyze business requirements, and provide professional recommendations and consultations. Respond promptly to technical escalations or customer requests, and manage partners to troubleshoot and resolve issues.

Account Relationship Management
Understand customer needs at local, country, regional, and worldwide levels to analyze delivery requirements and contribute to strategic business planning. Serves as the primary contact for operational and tactical matters, representing the delivery of all services across functions. Manages customer expectations through performance metrics, reporting, escalation management, and communication planning.

Coaching and Supervision
Assess and manage service partners to ensure both individual and team excellence in service delivery.

Implementation & Problem Solving
Understand strategies and customer requirements for deploying software solutions and desired configurations. Approach technical problems methodically using sound strategies to ensure thorough understanding and effective resolution. Responsible for identifying and troubleshooting technical issues across multiple domains, including computer networks, information security, hardware break-fix, firmware, and software configurations. Coordinates with cross-functional experts to consolidate findings and escalate to R&D teams for future improvements.

Knowledge and Skills Required:

- IT and computer network & IoT professional with two years of experience in the technical service industry. Skilled in understanding customers’ computer network infrastructure and software configurations, assisting with basic analysis and troubleshooting of technical issues, and implementing corrective action plans.
- Able to work independently in building and managing strong customer relationships, analyzing customers’ business and technical needs, and providing recommendations for printer fleet optimization based on signed contract terms.
- Strong partner management and negotiation skills, with the ability to coordinate cross-functional teams to meet project requirements. A background in Project Management Professional (PMP) is a plus.
- Proactive and effective in managing crises and conflicts in medium- to high-risk projects. Experience working with cross-cultural teams across different time zones is a plus.
- Occasional business travel to customer sites is required.


本職缺為派遣工作，求職者個人履歷資料將作為推薦要派工作之用。

雇主依法應盡義務（含勞動基準法、性別平等工作法、全民健康保險法、勞工保險條例等）及員工依法應享權利（如勞健保、勞退、特別休假、婚假等）