Role:
This role will be to support TWN customer center to achieve high adoption of the C4C CRM tool and use the tool effectively. Make sure that all TWN customer center users are trained in the system and kept informed about changes to the system. Support the Customer Centers in setting up and maintaining sales processes that are supported through the CRM tool.

Job Description
1. Be the ambassador of C4C CRM System and its processes within TWN customer center.
2. Regular check on system behavior, reporting bugs, interaction with ERP system (SAP)
3. Regular check on data quality, data cleansing and corrections to maximize the marketing data usage
4. Leads management.
5. Reporting – prepare CRM reports
6. Continuous self-education
7. Be responsible for C4C user trainings, coaching and support.
8. Work closely with BLM and sales teams on C4C needs
9. Manage communication internally on new functionalities, train on any new C4C implementation or functions
10. Proactive communication with the CRM global team and other CRM leads worldwide
11. Support testing of C4C new releases and upgrades

Experience requirements
1. Working experience: 3~5 years of experience
2. A good understanding of the customer center sales and marketing dynamics.
3. Education background: Business and Management is preferred.
4. Fluency in English is a must,
5. Analytical thinking - understand the data importance
6. Good level of presentation skills

【上班地點】桃園市楊梅區和平路
依工作需求，可以直接從住家到客戶端工作。
【上班時間】08:30~17:30
【薪資待遇】依經歷核薪
【條件】
★此為一年職代，但表現優良可申請轉正

【加分條件】
★跨部門溝通能力，直屬報告主管為俄羅斯籍。
★ 具備電腦使用知識和自學能力。
★ 能夠團隊合作並且有獨立作業能力，以客戶需求為導向。


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萬寶華 羅小姐 Line：@471avchd
連絡電話03 - 3701558#602
【如果對該職缺有興趣，請留言：姓名+電話+職缺截圖，優先幫您安排!!!】
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1.工作技能:
專案規劃執行╱範圍管理
專案溝通╱整合管理

2,擅長工具:
SAP

3.上班時段:
日班
08:30~17:30

雇主依法應盡義務（含勞動基準法、性別平等工作法、全民健康保險法、勞工保險條例等）及員工依法應享權利（如勞健保、勞退、特別休假、婚假等）