Job Description:
• Contract Renewal & Revenue Retention: Partner closely with Sales and Business Development teams to manage, drive, and execute end-to-end contract renewal processes for existing clients , ensuring high retention and revenue stability.

• Proactive Client Relationship Management: Enhance overall customer satisfaction through proactive client check-ins, delivering accurate support, and maintaining optimal turnaround times for client requests.

• Cross-Functional & Partner Coordination: Act as the primary operational liaison between clients, internal cross-functional teams (Sales, Operations, Legal), and external Channel Partners to ensure seamless execution and service delivery.

• Data Management & Tracking: Utilize MS Office tools and CRM systems to manage contract databases, track renewal pipelines, and generate key operational reports.

Requirements
• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.

• Technical Skills: Advanced proficiency in MS Excel (e.g., VLOOKUP, Pivot Tables, data manipulation) and general MS Office applications.

Core Competencies:
• Excellent interpersonal, cross-functional communication, and stakeholder management skills.

• Strong problem-solving, decision-making, and critical-thinking abilities.

• Self-motivated with high attention to detail and strong time-management skills.

Preferred Qualifications (Nice-to-Have):
• 1 years of experience in B2B Customer Support, Account Management, Sales Operations, or Customer Success (CSM) within the tech or hardware/equipment industry.

雇主依法應盡義務（含勞動基準法、性別平等工作法、全民健康保險法、勞工保險條例等）及員工依法應享權利（如勞健保、勞退、特別休假、婚假等）