負責LINE客服日常營運、數據分析與AI相關專案支援，具備2年以上相關經驗。

[Team/Position Description]
The TW Customer Care team is dedicated to providing an exceptional experience for our users. Our goal is not only to resolve users’ issues and inquiries, but also to provide a wow experience to all LINE users.

The team is also actively exploring and adopting AI technologies to improve Customer Care operations, efficiency, and service quality. This position will have opportunities to participate in Customer Care AI-related projects and applications.

[Responsibilities]
* Perform routine Customer Care operations, including but not limited to handling escalated inquiries, issue reporting, outsourcing management, quality assurance, and chatbot content improvement. (40%)
* Conduct data analysis and prepare reports to present results and insights, and communicate with various teams to maintain service and product quality. (20%)
* Analyze customer satisfaction scores (CSAT), inquiries, VOC (voice of customer), and other relevant data to provide clear regular reports and actionable plans to optimize our operations and services. (10%)
* Analyze data from different contact channels, including email and chatbot, to provide insights and action plans. (10%)
* Support walk-in customer reception and guide users to the appropriate customer support channels. (10%)
* Support Customer Care AI-related projects and applications. (10%)

【必要條件】
- Minimum of 2 years of customer support-related work experience.
- Good command of English (TOEIC 650 or above is required).

【加分條件】
- Good analytical skills with the ability to extract meaningful insights from data.
- Familiar with data analytics and BI tools, such as Tableau and Microsoft Excel.
- Able to thrive in a fast-paced work environment and embrace challenges.
- A positive and motivated attitude is a must.
- Excellent written and verbal communication skills.

【技能需求】
Excel, MySQL, Tableau, Power BI, 資料探勘, 機器學習, 機器學習演算法

【語言要求】
英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通

雇主依法應盡義務（含勞動基準法、性別平等工作法、全民健康保險法、勞工保險條例等）及員工依法應享權利（如勞健保、勞退、特別休假、婚假等）