職務說明 / Key Responsibilities
- Represent Customer Support Business Unit in worldwide cross-functional notebook & desktop PC product teams; be the voice of customer & service in the product development process
- Advocate product customer experience, G2G & NPS improvement
- Work closely with Taiwan, China, America & EMEA Development Centers/teams in developing service models/strategies that are competitive (features & cost) & satisfying customer needs
- Assist in increasing Design-for-Service Capabilities on products & knowledge within product teams; Influence product design & monitor warranty/service budget based on yearly budget allocation.
- Manage service readiness process for HP notebooks, desktop PC & other assigned programs (Planning, monitoring, risk managing, metrics); ensure service teams, systems & processes are ready to support customers upon First Customer Shipment Date
- Ensure sudden field issues appeared at or after product launch have solutions that minimize cost impact & promote a positive Total Customer Experience
- PC service field experiences are preferred
需求條件 / Key Requirements
Qualifications:
Bachelor's degree with at least 3 years of working experience in Product Support, FAE, Customer Support, and etc.
PC service field experiences are preferred.
Strong problem-solving, communication, and collaboration skills.
Professional working proficiency in English.
本職缺為派遣工作，求職者個人履歷資料將作為推薦要派工作之用。
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