職務說明 / Key Responsibilities
[Responsibilities]
• Lead overall operations and growth of Taiwan’s BPO and information & process management services, including strategy formulation, business development and market expansion.
• Take full P&L ownership—monitor revenue, cost and profitability metrics, and implement initiatives to drive operational excellence.
• Develop and optimise service delivery models and process standards to enhance efficiency, mitigate risks and ensure customer satisfaction.
• Drive cross-functional collaboration across business development, operations, finance and customer management to ensure service quality and contractual fulfilment.
• Conduct market and industry analysis to identify business opportunities and lead execution with a data-driven approach.
• Lead, coach and develop the team (including department heads and project managers) through performance management, resource allocation and capability building.
需求條件 / Key Requirements
[Qualifications]
• Bachelor's Degree, Master's in Business Administration preferred.
• Minimum 5 years’ experience in BPO, process management, operations or enterprise service delivery, with proven P&L or operational leadership experience.
• Strong understanding of process optimisation, cost control and KPI management.
• Strategic thinker with strong analytical and commercial insight.
• Excellent communication and leadership skills with the ability to drive change and collaborate across functions.
• Exposure to Lean, Six Sigma Green Belt a plus.
• experience in multinational or regional operations preferred.
• Fluent English (verbal and written) and Fluent Local Language (verbal).
法定福利與權利
雇主依法應盡義務（含勞動基準法、性別平等工作法、全民健康保險法、勞工保險條例等）及員工依法應享權利（如勞健保、勞退、特別休假、婚假等）
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